Resources

Blog

5 ways churn is killing your company—and how good onboarding can fix it

Stuart Balcombe

October 17, 2022

•

5 minutes

Newsletter

Why onboarding isn’t about your product

Stuart Balcombe

October 7, 2022

•

3 minutes

Newsletter

Why most companies miss the mark with their onboarding experience

Stuart Balcombe

September 29, 2022

•

3 minutes

Product Updates

Sequential phases: show the right tasks at the right time

Shareil Nariman

September 22, 2022

•

2 minutes

Newsletter

How To Avoid Onboarding Overwhelm And Drive Customer Action Instead

Stuart Balcombe

September 10, 2022

•

5 minutes

Product Updates

Instant updates: Slack notifications for plan activity

Shareil Nariman

September 6, 2022

•

1 minute

Newsletter

Why Project Management Tools Are Terrible For Onboarding + 2 Tactics To Try Instead

Stuart Balcombe

August 22, 2022

•

4 minutes

Newsletter

3 Reasons Why Spreadsheets Are Hurting Your Handoffs (w/ Hannah Rubin from RevPartners) + What You Should Do Instead

Stuart Balcombe

August 19, 2022

•

6 minutes

Newsletter

3 Steps To Better Handoffs: Sales → Onboarding and Beyond

Stuart Balcombe

August 19, 2022

•

2 minutes

Product Updates

A fresh UI: reimagined customer action plans

Shareil Nariman

August 17, 2022

•

2 minutes

Blog

Nobody Told You? Project Management Tools Aren't For Customer Onboarding

Shareil Nariman

August 8, 2022

•

6 minutes

Blog

Customer Onboarding: The Sales Problem You Didn't Know You Had

Daniel Zarick

July 29, 2022

•

6 minutes

Newsletter

5 Laws of Highly Effective Onboarding Plans

Stuart Balcombe

July 28, 2022

•

3 minutes

Newsletter

Demystifying data onboarding with Osmos Head of Customer Success, Sandy Daniels

Stuart Balcombe

July 21, 2022

•

4 minutes

Blog

Advanced HubSpot Automation Tips

Stuart Balcombe

July 19, 2022

•

10 minutes

Newsletter

Playbook: Create a seamless onboarding experience for customers from your CRM

Stuart Balcombe

July 15, 2022

•

7 minutes

Newsletter

8 tactics from top CS leaders to help you get closer to your customers

June 24, 2022

•

4 minutes

Newsletter

Creating happy, successful customers is a shared responsibility

Stuart Balcombe

June 16, 2022

•

3 minutes

Blog

3 signs your buying journey is more about you than your customers (and how to fix it)

Stuart Balcombe

June 2, 2022

•

3 minutes

Product Updates

Automatically create Arrows plans via HubSpot workflow

Kim Hacker

May 31, 2022

•

2 minutes

Newsletter

Enabling your team IS enabling your customers

Stuart Balcombe

May 20, 2022

•

3 minutes

Blog

10 Best Practices for Client Onboarding

The Arrows Team

May 4, 2022

•

Blog

The Complete Guide to Customer Enablement

The Arrows Team

May 4, 2022

•

Blog

Are The Tasks You Ask Of Customers During Onboarding Actually Tasks?

Shareil Nariman

April 7, 2022

•

8 minutes

Blog

8 Ways To Build A Customer-Centric Culture

Stuart Balcombe

April 5, 2022

•

16 minutes

Blog

Optimize Your Customer Onboarding Process

The Arrows Team

April 2, 2022

•

5 minutes

Blog

How to Automate Customer Onboarding for Maximum Efficiency

The Arrows Team

April 1, 2022

•

5 minutes

Blog

The Case For Running Customer Onboarding In Your CRM

Stuart Balcombe

March 31, 2022

•

3 minutes

Blog

Onboarding Accountability + 10 Strategies for Driving Action

Stuart Balcombe

March 24, 2022

•

9 minutes

Newsletter

Products are vehicles to successful outcomes

Stuart Balcombe

March 10, 2022

•

4 minutes

Newsletter

How To Optimize & Scale Your High-Touch Onboarding

Stuart Balcombe

March 3, 2022

•

5 minutes

Blog

Onboarding Pipeline Velocity: A New Definition for Success

Stuart Balcombe

February 25, 2022

•

6 minutes

Newsletter

How to Improve Customer Outcomes at Scale 🚀

Stuart Balcombe

February 24, 2022

•

4 minutes

Blog

Why Time To Value Can Be a Deadly Onboarding Metric

Stuart Balcombe

February 18, 2022

•

3 minutes

Newsletter

How Customer Onboarding Helps You Earn The Right To Grow

Stuart Balcombe

February 4, 2022

•

5 minutes

Producing Successful Customers at Scale with Dan Ennis from Monday.com

Stuart Balcombe

January 25, 2022

•

30 minutes

Newsletter

Happy Customers vs Making Customers Happy 😀

Stuart Balcombe

January 20, 2022

•

4 minutes

Putting Customers at the Center with Maranda Dziekonski

Stuart Balcombe

January 18, 2022

•

27 minutes

Newsletter

Why Use Mutual Action Plans For Customer Onboarding

Stuart Balcombe

January 13, 2022

•

3 minutes

Blog

Why Customer Success Is Defined By The Customer

Stuart Balcombe

January 6, 2022

•

3 minutes

Blog

How To Scale Your Onboarding Program With Webinars

Shareil Nariman

January 3, 2022

•

10 minutes

Blog

SaaS Customer Success: A Guide To Getting It Right

Shareil Nariman

December 28, 2021

•

21 minutes

Blog

The Optimal Customer Success Team Structure [+ Org Chart]

Shareil Nariman

December 21, 2021

•

8 minutes

Newsletter

How Mo McKibben Built One Big Team In Service Of Customers

Stuart Balcombe

December 16, 2021

•

3 minutes

Blog

Net Dollar Retention (NDR): Everything You Need To Know

Shareil Nariman

December 14, 2021

•

6 minutes

Blog

How To Document Your Process For Customer Onboarding

Stuart Balcombe

December 9, 2021

•

3 minutes

Blog

12 Meaningful Metrics to Measure Sales Performance [Through a Customer Success Lens]

Shareil Nariman

December 7, 2021

•

14 minutes

Blog

The Essential Guide: Customer Success Team Roles

Shareil Nariman

November 30, 2021

•

9 minutes

Blog

Customer Success vs. Sales: Differences, Similarities, and Collaboration

Shareil Nariman

November 23, 2021

•

12 minutes

Blog

The Differences Between Customer Success and Customer Support

Shareil Nariman

November 16, 2021

•

9 minutes

Blog

Customer Acquisition vs. Retention Costs: Where Should Your Company Focus?

Shareil Nariman

November 9, 2021

•

11 minutes

Blog

Hiring Your First Customer Success Manager

Shareil Nariman

November 8, 2021

•

7 minutes

Blog

27 Customer Success Software Tools That Teams Are ACTUALLY Using [2021]

Kim Hacker

November 5, 2021

•

34 minutes

Blog

Understanding User Onboarding Flows [+ 6 Great Examples]

Daniel Zarick

October 25, 2021

•

13 minutes

Blog

The Sales-to-Customer Success Handoff: What It Is and How to Create One That Works

Shareil Nariman

October 22, 2021

•

13 minutes

Blog

Client Onboarding Checklist: Get Your Onboarding Program Started

Shareil Nariman

October 19, 2021

•

10 minutes

Blog

Churn Analysis: Unpacking Which Customers Are Leaving

Daniel Zarick

October 18, 2021

•

11 minutes

Blog

Knowing when to use "How To" versus "Why To" content

Shareil Nariman

October 5, 2021

•

5 minutes

Blog

How To Build a Map of Your Customer Success Journey (Step-by-Step)

Shareil Nariman

September 18, 2021

•

12 minutes

Blog

The Art of Great Customer Onboarding Emails (+ 7 Templates and Examples)

Shareil Nariman

September 13, 2021

•

18 minutes

Blog

5 Simple Ways to Improve Your Blog in 2023

Tony Do (HubSpot)

September 6, 2021

•

9 minutes

Blog

Prevent These Top 7 Reasons That Customers Churn

Kim Hacker

August 30, 2021

•

11 minutes

Blog

High-Touch vs. Low-Touch Onboarding: Choose both for the best customer experience

Kim Hacker

August 16, 2021

•

11 minutes

Blog

16 Customer Onboarding Metrics That Measure the Effectiveness of Your Program

Shareil Nariman

August 9, 2021

•

16 minutes

Blog

Measuring Time to Value (TTV) to Improve The Customer Onboarding Experience

Daniel Zarick

August 3, 2021

•

15 minutes

Blog

We raised a $2.75 million seed round to build Arrows

Daniel Zarick

June 21, 2021

•

6 minutes

Blog

Working In Bets

Daniel Zarick

May 11, 2021

•

11 minutes

Blog

What to do during your first 100 days as a CSM

Benedict Fritz

March 15, 2021

•

3 minutes

Blog

The 5 Key Ingredients of a Success Plan

Benedict Fritz

August 10, 2020

•

7 minutes

Show more ↓

5 ways churn is killing your company—and how good onboarding can fix it

Why onboarding isn’t about your product

Why most companies miss the mark with their onboarding experience

Sequential phases: show the right tasks at the right time

How To Avoid Onboarding Overwhelm And Drive Customer Action Instead

Instant updates: Slack notifications for plan activity

Why Project Management Tools Are Terrible For Onboarding + 2 Tactics To Try Instead

3 Reasons Why Spreadsheets Are Hurting Your Handoffs (w/ Hannah Rubin from RevPartners) + What You Should Do Instead

3 Steps To Better Handoffs: Sales → Onboarding and Beyond

A fresh UI: reimagined customer action plans

Nobody Told You? Project Management Tools Aren't For Customer Onboarding

Customer Onboarding: The Sales Problem You Didn't Know You Had

5 Laws of Highly Effective Onboarding Plans

Demystifying data onboarding with Osmos Head of Customer Success, Sandy Daniels

Advanced HubSpot Automation Tips

Playbook: Create a seamless onboarding experience for customers from your CRM

8 tactics from top CS leaders to help you get closer to your customers

Creating happy, successful customers is a shared responsibility

3 signs your buying journey is more about you than your customers (and how to fix it)

Automatically create Arrows plans via HubSpot workflow

Enabling your team IS enabling your customers

10 Best Practices for Client Onboarding

The Complete Guide to Customer Enablement

Are The Tasks You Ask Of Customers During Onboarding Actually Tasks?

8 Ways To Build A Customer-Centric Culture

Optimize Your Customer Onboarding Process

How to Automate Customer Onboarding for Maximum Efficiency

The Case For Running Customer Onboarding In Your CRM

Onboarding Accountability + 10 Strategies for Driving Action

Products are vehicles to successful outcomes

How To Optimize & Scale Your High-Touch Onboarding

Onboarding Pipeline Velocity: A New Definition for Success

How to Improve Customer Outcomes at Scale 🚀

Why Time To Value Can Be a Deadly Onboarding Metric

How Customer Onboarding Helps You Earn The Right To Grow

Producing Successful Customers at Scale with Dan Ennis from Monday.com

Happy Customers vs Making Customers Happy 😀

Putting Customers at the Center with Maranda Dziekonski

Why Use Mutual Action Plans For Customer Onboarding

Why Customer Success Is Defined By The Customer

How To Scale Your Onboarding Program With Webinars

SaaS Customer Success: A Guide To Getting It Right

The Optimal Customer Success Team Structure [+ Org Chart]

How Mo McKibben Built One Big Team In Service Of Customers

Net Dollar Retention (NDR): Everything You Need To Know

How To Document Your Process For Customer Onboarding

12 Meaningful Metrics to Measure Sales Performance [Through a Customer Success Lens]

The Essential Guide: Customer Success Team Roles

Customer Success vs. Sales: Differences, Similarities, and Collaboration

The Differences Between Customer Success and Customer Support

Customer Acquisition vs. Retention Costs: Where Should Your Company Focus?

Hiring Your First Customer Success Manager

27 Customer Success Software Tools That Teams Are ACTUALLY Using [2021]

Understanding User Onboarding Flows [+ 6 Great Examples]

The Sales-to-Customer Success Handoff: What It Is and How to Create One That Works

Client Onboarding Checklist: Get Your Onboarding Program Started

Churn Analysis: Unpacking Which Customers Are Leaving

Knowing when to use "How To"​ versus "Why To"​ content

How To Build a Map of Your Customer Success Journey (Step-by-Step)

The Art of Great Customer Onboarding Emails (+ 7 Templates and Examples)

5 Simple Ways to Improve Your Blog in 2023

Prevent These Top 7 Reasons That Customers Churn

High-Touch vs. Low-Touch Onboarding: Choose both for the best customer experience

16 Customer Onboarding Metrics That Measure the Effectiveness of Your Program

Measuring Time to Value (TTV) to Improve The Customer Onboarding Experience

We raised a $2.75 million seed round to build Arrows

Working In Bets

What to do during your first 100 days as a CSM

The 5 Key Ingredients of a Success Plan

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Knowing when to use "How To" versus "Why To" content