January 27, 2023
Of the hundreds of teams I’ve talked to, most can point to 1-2 steps that take 80% of the time.
Usually steps like:
And there are lots of reasons why:
So what can you do? How do you get that 50% improvement I touted?
By being upfront & proactive to remove the blocker:
If each step in your onboarding plan is required for customers to realize value and be setup for success, you can’t remove them to speed up onboarding.
But you can reorder them and improve their design to prevent them becoming blockers.
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