Customer Story

humanpredictions Reduced Customers’ Time-To-Live by More Than 50%


Tech Recruiting

Results with Arrows

Reduced customer onboarding time from months to weeks and significantly increased NRR

How do they use HubSpot?

Key Arrows features

🔐 Steal their templates

Check out these guides showing how they got these results:

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Since implementing Arrows, the time to fully ramp a customer has decreased from several months to several weeks, not only shortening our onboarding period but also increasing our net retention.

The Challenge

Matthew joined humanpredictions in 2019 as an account executive but when COVID hit, the team reshuffled and it was clear that they needed to be a lot more involved up that front so that their customers could ultimately see early success and adopt the platform.

For the last year, Matt has been tasked with not only converting new business, but also with retaining existing business and ensuring new customers are happy.

As Matthew’s team started becoming more involved with their customer’s experience, they noticed that their manual way of doing things started to become overwhelming.

The Solution

Matthew started seeing results as soon as he built his onboarding plan as a template in Arrows.

The fact that we now have a step-by-step process laid out for our customers that we’ve tested and proved out with other folks to make sure that they’re successful, is comforting. They’re making a big switch from the way they’ve done things for a long time and that’s scary.

Matthew and humanpredictions have found two primary benefits since implementing Arrows. First, they’ve seen a significant reduction the amount of time it takes to get a customer fully ramped (time to value). What used to take several months to get a customer onboarded now takes only two to three weeks. Not only did their time to value decrease, but their net retention actually increased substantially as well.

What's Next

One of the things Matthew is most excited about with Arrows is that it’s given his team scalability in an area of the company that was previously “unplanned”. Their team now has a repeatable playbook so everyone can always understand, whether a customer comes in tomorrow, 6 months from now, or 2 years from now, exactly what needs to be done to ensure that customer’s success.

Meet our happy customers

Learn how other companies have scaled with Arrows, so their teams can help customers be successful at every stage of their journey.

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