Resources – Arrows

Blog

Our strategic partnership with HubSpot, plus funding from Gradient Ventures

Daniel Zarick

March 8, 2023

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3 min

Blog

Free Mutual Action Plan Template for Onboarding

Shareil Nariman

March 6, 2023

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4 min

Product Updates

Prebuilt tasks: easily build new plans and templates

Shareil Nariman

February 15, 2023

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1 minute

Newsletter

3 Ways To Do More With What You Have

Stuart Balcombe

February 10, 2023

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1 minute

Newsletter

Why Your Dashboard Doesn't Tell The Whole Story

Stuart Balcombe

February 10, 2023

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1 minute

Newsletter

How To Encourage More Investment In Onboarding

Stuart Balcombe

February 10, 2023

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2 minutes

Newsletter

Why The Best Customer Onboarding is Prescriptive

Stuart Balcombe

February 3, 2023

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3 minutes

Newsletter

How to Avoid Killing Onboarding Momentum

Stuart Balcombe

February 3, 2023

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2 minutes

Newsletter

How To Audit Your Onboarding Experience

Stuart Balcombe

January 27, 2023

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1 minute

Newsletter

Why Most Teams Can Reduce Onboarding Time By At Least 50%

Stuart Balcombe

January 27, 2023

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2 minutes

Newsletter

Is there closed revenue stuck in your pipeline?

Stuart Balcombe

January 20, 2023

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1 minute

Newsletter

How To Reduce Time-To-Value When You're Not In The Room Where It Happens

Stuart Balcombe

January 20, 2023

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1 minute

Newsletter

How To Prevent Missing Data Derailing Your Onboarding Process

Stuart Balcombe

January 14, 2023

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1 minute

Product Updates

Custom domains: your onboarding plans should feel like they're coming from you

Shareil Nariman

January 10, 2023

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3 minutes

Newsletter

How To Drive Adoption With a Customer-Facing Onboarding Plan in 5 Quick Steps

Stuart Balcombe

January 6, 2023

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1 minute

Newsletter

10 Onboarding Task Examples You Should Steal To Drive Customer Action

Stuart Balcombe

January 6, 2023

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1 minute

Newsletter

3 Common Onboarding Mistakes to Avoid in 2023

Stuart Balcombe

January 6, 2023

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1 minute

Newsletter

How to Increase Team Efficiency & Drive Retention in a Downturn By Optimizing Your Onboarding Plan

Stuart Balcombe

December 8, 2022

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5 minutes

Newsletter

How to Manage The Renewals Process in HubSpot

Stuart Balcombe

December 8, 2022

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1 minute

Newsletter

How to Avoid Tripping Customers Up In Onboarding

Stuart Balcombe

December 8, 2022

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2 minutes

Product Updates

Participant panel: a better way to invite participants to your Arrows plan

Shareil Nariman

December 5, 2022

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1 minute

Product Updates

Your HubSpot command center: quickly reference the associated HubSpot information from Arrows

Shareil Nariman

November 15, 2022

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1 minute

Newsletter

A Tactical Framework For Putting Customer Outcomes at the Center

Stuart Balcombe

October 28, 2022

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4 minutes

Blog

Are you onboarding active users or successful customers?

Shareil Nariman

October 24, 2022

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4 minutes

Newsletter

Why you don't need a complex health score to identify churn risks & upsell opportunities.

Stuart Balcombe

October 21, 2022

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3 minutes

Newsletter

A roadmap for building a connected customer journey in HubSpot

Stuart Balcombe

October 21, 2022

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1 minute

Product Updates

Task actions: form fields, file uploads, embeds, and more!

Shareil Nariman

October 20, 2022

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2 minutes

Blog

5 ways churn is killing your company—and how good onboarding can fix it

Stuart Balcombe

October 17, 2022

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5 minutes

Newsletter

Why onboarding isn’t about your product

Stuart Balcombe

October 7, 2022

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3 minutes

Newsletter

Why most companies miss the mark with their onboarding experience

Stuart Balcombe

September 29, 2022

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3 minutes

Product Updates

Sequential phases: show the right tasks at the right time

Shareil Nariman

September 22, 2022

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2 minutes

Newsletter

How To Avoid Onboarding Overwhelm And Drive Customer Action Instead

Stuart Balcombe

September 10, 2022

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5 minutes

Product Updates

Instant updates: Slack notifications for plan activity

Shareil Nariman

September 6, 2022

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1 minute

Newsletter

Why Project Management Tools Are Terrible For Onboarding + 2 Tactics To Try Instead

Stuart Balcombe

August 22, 2022

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4 minutes

Newsletter

3 Reasons Why Spreadsheets Are Hurting Your Handoffs (w/ Hannah Rubin from RevPartners) + What You Should Do Instead

Stuart Balcombe

August 19, 2022

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6 minutes

Newsletter

3 Steps To Better Handoffs: Sales → Onboarding and Beyond

Stuart Balcombe

August 19, 2022

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2 minutes

Product Updates

A fresh UI: reimagined customer action plans

Shareil Nariman

August 17, 2022

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2 minutes

Blog

Nobody Told You? Project Management Tools Aren't For Customer Onboarding

Shareil Nariman

August 8, 2022

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6 minutes

Blog

Customer Onboarding: The Sales Problem You Didn't Know You Had

Daniel Zarick

July 29, 2022

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6 minutes

Newsletter

5 Laws of Highly Effective Onboarding Plans

Stuart Balcombe

July 28, 2022

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3 minutes

Newsletter

Demystifying data onboarding with Osmos Head of Customer Success, Sandy Daniels

Stuart Balcombe

July 21, 2022

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4 minutes

Blog

Advanced HubSpot Automation Tips

Stuart Balcombe

July 19, 2022

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10 minutes

Newsletter

Playbook: Create a seamless onboarding experience for customers from your CRM

Stuart Balcombe

July 15, 2022

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7 minutes

Newsletter

8 tactics from top CS leaders to help you get closer to your customers

June 24, 2022

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4 minutes

Newsletter

Creating happy, successful customers is a shared responsibility

Stuart Balcombe

June 16, 2022

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3 minutes

Blog

3 signs your buying journey is more about you than your customers (and how to fix it)

Stuart Balcombe

June 2, 2022

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3 minutes

Newsletter

Enabling your team IS enabling your customers

Stuart Balcombe

May 20, 2022

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3 minutes

Blog

Are The Tasks You Ask Of Customers During Onboarding Actually Tasks?

Shareil Nariman

April 7, 2022

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8 minutes

Blog

8 Ways To Build A Customer-Centric Culture

Stuart Balcombe

April 5, 2022

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16 minutes

Blog

The Case For Running Customer Onboarding In Your CRM

Stuart Balcombe

March 31, 2022

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3 minutes

Blog

Onboarding Accountability + 10 Strategies for Driving Action

Stuart Balcombe

March 24, 2022

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9 minutes

Newsletter

Products are vehicles to successful outcomes

Stuart Balcombe

March 10, 2022

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4 minutes

Newsletter

How To Optimize & Scale Your High-Touch Onboarding

Stuart Balcombe

March 3, 2022

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5 minutes

Blog

Onboarding Pipeline Velocity: A New Definition for Success

Stuart Balcombe

February 25, 2022

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6 minutes

Newsletter

How to Improve Customer Outcomes at Scale 🚀

Stuart Balcombe

February 24, 2022

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4 minutes

Blog

Why Time To Value Can Be a Deadly Onboarding Metric

Stuart Balcombe

February 18, 2022

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3 minutes

Newsletter

How Customer Onboarding Helps You Earn The Right To Grow

Stuart Balcombe

February 4, 2022

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5 minutes

Podcast

Producing Successful Customers at Scale with Dan Ennis from Monday.com

Stuart Balcombe

January 25, 2022

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30 minutes

Newsletter

Happy Customers vs Making Customers Happy 😀

Stuart Balcombe

January 20, 2022

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4 minutes

Podcast

Putting Customers at the Center with Maranda Dziekonski

Stuart Balcombe

January 18, 2022

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27 minutes

Newsletter

Why Use Mutual Action Plans For Customer Onboarding

Stuart Balcombe

January 13, 2022

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3 minutes

Blog

Why Customer Success Is Defined By The Customer

Stuart Balcombe

January 6, 2022

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3 minutes

Blog

How To Scale Your Onboarding Program With Webinars

Shareil Nariman

January 3, 2022

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10 minutes

Blog

SaaS Customer Success: A Guide To Getting It Right

Shareil Nariman

December 28, 2021

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21 minutes

Blog

The Optimal Customer Success Team Structure [+ Org Chart]

Shareil Nariman

December 21, 2021

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8 minutes

Newsletter

How Mo McKibben Built One Big Team In Service Of Customers

Stuart Balcombe

December 16, 2021

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3 minutes

Blog

Net Dollar Retention (NDR): Everything You Need To Know

Shareil Nariman

December 14, 2021

•

6 minutes

Blog

How To Document Your Process For Customer Onboarding

Stuart Balcombe

December 9, 2021

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3 minutes

Blog

12 Meaningful Metrics to Measure Sales Performance [Through a Customer Success Lens]

Shareil Nariman

December 7, 2021

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14 minutes

Blog

The Essential Guide: Customer Success Team Roles

Shareil Nariman

November 30, 2021

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9 minutes

Blog

Customer Success vs. Sales: Differences, Similarities, and Collaboration

Shareil Nariman

November 23, 2021

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12 minutes

Blog

The Differences Between Customer Success and Customer Support

Shareil Nariman

November 16, 2021

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9 minutes

Blog

Customer Acquisition vs. Retention Costs: Where Should Your Company Focus?

Shareil Nariman

November 9, 2021

•

11 minutes

Blog

Hiring Your First Customer Success Manager

Shareil Nariman

November 8, 2021

•

7 minutes

Blog

27 Customer Success Software Tools That Teams Are ACTUALLY Using [2021]

Kimberly Hacker

November 5, 2021

•

34 minutes

Blog

Understanding User Onboarding Flows [+ 6 Great Examples]

Daniel Zarick

October 25, 2021

•

13 minutes

Blog

The Sales-to-Customer Success Handoff: What It Is and How to Create One That Works

Shareil Nariman

October 22, 2021

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13 minutes

Blog

Client Onboarding Checklist: Get Your Onboarding Program Started

Shareil Nariman

October 19, 2021

•

10 minutes

Blog

Churn Analysis: Unpacking Which Customers Are Leaving

Daniel Zarick

October 18, 2021

•

11 minutes

Blog

Knowing when to use "How To" versus "Why To" content

Shareil Nariman

October 5, 2021

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5 minutes

Blog

How To Build a Map of Your Customer Success Journey (Step-by-Step)

Shareil Nariman

September 18, 2021

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12 minutes

Blog

The Art of Great Customer Onboarding Emails (+ 7 Templates and Examples)

Shareil Nariman

September 13, 2021

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18 minutes

Blog

Prevent These Top 7 Reasons That Customers Churn

Kimberly Hacker

August 30, 2021

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11 minutes

Blog

High-Touch vs. Low-Touch Onboarding: Choose both for the best customer experience

Kimberly Hacker

August 16, 2021

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11 minutes

Blog

16 Customer Onboarding Metrics That Measure the Effectiveness of Your Program

Shareil Nariman

August 9, 2021

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16 minutes

Blog

Measuring Time to Value (TTV) to Improve The Customer Onboarding Experience

Daniel Zarick

August 3, 2021

•

15 minutes

Blog

We raised a $2.75 million seed round to build Arrows

Daniel Zarick

June 21, 2021

•

6 minutes

Blog

Working In Bets

Daniel Zarick

May 11, 2021

•

11 minutes

Blog

What to do during your first 100 days as a CSM

Benedict Fritz

March 15, 2021

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3 minutes

Blog

The 5 Key Ingredients of a Success Plan

Benedict Fritz

August 10, 2020

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7 minutes