Great customer onboarding
for high-touch B2B SaaS teams
You can create an Arrows success plan in just a few minutes. You can even send one to your first customer this afternoon. No setup or integrations required. It’s so easy, your team can launch a new and improved onboarding process today.
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Onboarding used to be a pain
Arrows is purpose-built to help your team handle high-touch onboarding. It solves all the common problems customer success teams encounter.
The old way
Let us guess: your team has a list of tasks that need to be completed as part of an onboarding. And it's a big pain to share that list with a customer and keep it up to date, right?
Does your team currently use:
Other tedious processes...
The Arrows way
Take all those spreadsheets and emails and Trellos... and get rid of them. Arrows takes all the tedious work out of managing your high-touch onboardings.
What if you could:
See everything in one place
Automate task reminders
Create a consistent process for all your CSMs
Know what every customer's done so far
Set due dates to maintain momentum
Track time-to-value across all your customers
Mutual Action Plans
A shared source of truth for you and your customers
A Mutual Action Plan (MAP): you know where customers are at, and customers know what they have to do. No more searching emails, scouring spreadsheets, digging through Dropbox, and double checking with teammates. With Arrows you have one page where each customer's onboarding lives.
Get the full context of all your customers
How many accounts are close to finishing their onboarding? Who's been stuck on a step for a while? How many onboardings are even happening right now? The Arrows dashboard answers all of these questions. Get high level visibility across your accounts, and your organization.
Maintain momentum to get your customers to value fast
Sending reminder emails is effective. But knowing who to email, when to email them, and what to say is time consuming and annoying. Arrows will email customers when tasks are due or overdue. They'll also get an email on Monday letting them know what's on their plate that week. Let Arrows be persistent for you.
Lightning quick for your team to kick-off any customer
Have different customer segments? Different products? Arrows templates make creating a custom MAP a cinch. Enter a customer's name, pick the right template, and you're ready to onboard in seconds.
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