Product Updates

Plan activity: View engagement insights at a glance

Kim Hacker

May 16, 2023

2 minutes

Understanding how customers interact with your onboarding plans is crucial for continuous improvement.

Arrows now gives you the ability to quickly get insight into how each customer is engaging with your onboarding plans over time.

The new activity tab in Arrows blends high-level stats for quick overviews with an in-depth feed for more a more holistic picture, keeping your team informed and aligned on customer progress.

Here's what you'll find:

📈 View a chart that shows the overall level of engagement over the last 30 days

✅ See how many tasks have been completed, how many times the plan has been viewed, and how how many total engagements there have been

⏰ Get a detailed timeline of all plan activities, including emails sent, overdue tasks, plan views, comments, and more


Want to see more comprehensive data across multiple Arrows plans? Check out our template insights feature.

Related resources

Your customers will be happy you subscribed to our newsletter.

Join 6,000+ subscribers who read the Happy Customers newsletter—it's jam-packed with tips-and-tricks about onboarding, HubSpot, and making happy customers at scale.

Meet our happy customers

Learn how other companies have scaled with Arrows, so their teams can help customers be successful at every stage of their journey.

Read customer stories
Hillary Engelman
CS Team Lead, Involvio
Allison Howe
Co-CEO, RBP
Con Cirillo
Head of CX, Carro
Matthew Watters
AE, humanpredctions
Hardik Patel
Head of CX, Carro