Product Updates

Create a HubSpot attachment when a file is uploaded in Arrows

Kim Hacker

August 22, 2023

1 minute

For many onboarding managers and CSM's, collecting data and documents during onboarding is essential. It's a key step and the onboarding process often hinges on the availability of this information.

While gathering files has always been easy with Arrows, we've now taken it a step further. With this update, files uploaded in Arrows tasks can now be automatically attached to the associated HubSpot object.

This means that the important documents you collect in your onboarding plans are not only easy to gather but are also seamlessly stored in your source of truth, HubSpot.

Here's how it works:

In your Arrows template, create a task with a File request action.

Toggle on the Copy files to HubSpot option

Now, whenever a customer uploads a file inside that Arrows task, it will automatically show up in the associated HubSpot object as an attachment.

🌟 Bonus: you'll also be able to see that the file was uploaded as a Note in your HubSpot timeline activity.
Related resources

Your customers will be happy you subscribed to our newsletter.

Join 10,000+ subscribers who read the Happy Customers newsletter—it's jam-packed with tips-and-tricks about onboarding, HubSpot, and making happy customers at scale.

Meet our happy customers

Learn how other companies have scaled with Arrows, so their teams can help customers be successful at every stage of their journey.

Read customer stories
Hillary Engelman
CS Team Lead, Involvio
Allison Howe
Co-CEO, RBP
Con Cirillo
Head of CX, Carro
Matthew Watters
AE, humanpredctions
Hardik Patel
Head of CX, Carro