Product Updates

Sequential phases: show the right tasks at the right time

Shareil Nariman

September 22, 2022

2 minutes

Does your marketing site boast that your product is “easy to set up” and “fast to deploy”?

Does your sales team promise your prospects that “onboarding is a breeze”?

And then your customers come to find out there are actually tons of tasks, multiple calls, and a few weeks worth of work to get going?

Don’t shy away from the fact that your onboarding process might be complex and detailed.

Instead, turn on Sequential phases in your Arrows plans to prevent customers from being overwhelmed and keep them focused on the tasks they need to complete today.

That’s not to say the other tasks aren’t important… they are.

They just don’t need to be done this very second.

Sequential phases allow you to expose one set of tasks at a time, while hinting to your customers there is more to come.

When they complete all the tasks within a phase, the next phase becomes automatically available!

You have the option to show your customers the entire plan during your kickoff call, but keep them focused on the most urgent tasks when they are off on their own.

Related resources

Your customers will be happy you subscribed to our newsletter.

Join 10,000+ subscribers who read the Happy Customers newsletter—it's jam-packed with tips-and-tricks about onboarding, HubSpot, and making happy customers at scale.

Meet our happy customers

Learn how other companies have scaled with Arrows, so their teams can help customers be successful at every stage of their journey.

Read customer stories
Hillary Engelman
CS Team Lead, Involvio
Allison Howe
Co-CEO, RBP
Con Cirillo
Head of CX, Carro
Matthew Watters
AE, humanpredctions
Hardik Patel
Head of CX, Carro