It’s no secret the economy is slowing down, and today more than ever companies are looking to improve team efficiency while at the same time increasing retention. The good news, the fastest way to improve retention likely isn’t to increase headcount but instead, to be more intentional about your plan for onboarding customers.
Stuart Balcombe
December 8, 2022
•
5 minutes
It’s no secret the economy is slowing down, and today more than ever companies are looking to improve team efficiency while at the same time increasing retention.
The good news, the fastest way to improve retention likely isn’t to increase headcount but instead, to be more intentional about your plan for onboarding customers.
Because the truth is…while retention starts on day 1 that doesn’t have to mean:
Instead, a few tweaks to your onboarding plan can result in:
Use this simple exercise to unlock opportunities to enable customers to make progress toward their goals themselves, without removing your team’s ability to act as trusted advisors when needed:
In short…
Designed effectively:
Improved onboarding means greater retention without a linear increase in headcount as you grow.
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