Newsletter

How To Encourage More Investment In Onboarding

Stuart Balcombe

February 10, 2023

2 minutes

Let’s face it, your boss doesn’t care about onboarding 🫣

But they do really care about the resulting business outcomes:

→ Churn
→ Retention
→ Time-to-live revenue
→ Customer satisfaction
→ Ability to scale

90% of customers think companies could "do better" when it comes to onboarding.

To build the case for investing in onboarding processes + tooling we need to go beyond our own day-to-day...

...and consider the business impact and risk of fighting the fires of failed onboarding in the future.

Typically we see teams struggling with:

→ a lack of visibility & data
→ revenue stuck in the sales handoff
→ burnout, because of manual work that won't scale
→ getting customers to take action and reduce time-to-value

For the business, this means that:

→ Onboarding teams need to expand linearly with growth
→ Booked revenue doesn't turn into live revenue
→ Customers are less likely to renew and can't expand

Do you feel equipped to make the case for onboarding investment in your role today?

CleanShot 2023-02-10 at 10.17.21@2x

Related resources

Your customers will be happy you subscribed to our newsletter.

Join 6,000+ subscribers who read the Happy Customers newsletter—it's jam-packed with tips-and-tricks about onboarding, HubSpot, and making happy customers at scale.

Meet our happy customers

Learn how other companies have scaled with Arrows, so their teams can help customers be successful at every stage of their journey.

Read customer stories
Hillary Engelman
CS Team Lead, Involvio
Allison Howe
Co-CEO, RBP
Con Cirillo
Head of CX, Carro
Matthew Watters
AE, humanpredctions
Hardik Patel
Director of CS, Rheaply