Happy Customers Newsletter

Tactical insights to improve onboarding and make your customers successful.

Delivered every Thursday. Under 5 minutes of reading.

What You’ll Learn

Customer success (and making customers successful) is more important than ever before.

But here’s the thing: it’s much easier said than done.

Everyone says “get closer to your customers”, “increase your NRR”, “reduce churn”. But how do you actually do that?

That’s why I created this newsletter - to share what I’m learning about the things companies are actually doing everyday to make their customers successful. Here’s what you’ll learn:

  • How to create a proactive, outcome based strategy for customer success
  • Tactics for improving cross-functional alignment to make customers successful
  • How to systematically build and optimize your success playbook with how-to guides and templates

If you want to increase your impact and make customers successful, then Happy Customers is for you. See you in your inbox.

Stuart Balcombe

Tactical insights to improve onboarding and make your customers successful.

Delivered every Thursday. Under 5 minutes of reading.

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