Gong has an official MCP server for Claude, on any Gong plan. A Gong tech admin creates an MCP server integration in Gong’s Admin center. Then each rep adds Gong in Claude as a custom connector at https://mcp.gong.io/mcp and signs in. It’s read-only: Claude can ask about one account or deal, or generate a brief. Gong isn’t in Claude’s directory.
Steps 1 to 3 are for a Gong tech admin. Steps 4 and 5 are for each rep.
In Gong, click Admin center in the left sidebar. On the Settings tab, click MCP under Ecosystem, open the MCP servers tab, and click New MCP server integration. Name it Claude.
Set the redirect URI to https://claude.ai/api/mcp/auth_callback. Under Registration type, Manual issues a client ID and secret, and Automatic needs neither. Under Authorization context, choose Personal access. Save.
With Manual registration, the Client ID and Client Secret appear in the integration details. Share them with the reps who’ll connect, the way you’d share any secret.
In Claude, go to Customize, then Connectors, and add a custom connector. Name it Gong, enter https://mcp.gong.io/mcp, and in the OAuth settings paste the Client ID and Client Secret.
Click Connect and sign in with your own Gong login. Claude can now use Gong’s three tools, limited to what you can already see in Gong.
From Gong’s and Anthropic’s own docs, as of October 20, 2026.
Copy the prompt, swap in your own deal, and run it with Gong toggled on. The results are illustrations with a made-up company, Acme.
One call tells you what was said. Asking across the deal tells you what keeps coming up.
Ask Gong about the Acme deal: across every call so far, what are the buyer’s top three priorities, who has joined each call, and which objections keep coming back?
Acme across 4 calls
Gong’s brief tool gives Claude the themes, people, risks, and next steps. Claude turns that into your prep.
Generate a Gong brief for the Acme deal, then turn it into a one-page prep: stakeholders and where they stand, open risks, and the next steps we agreed but haven’t done.
Acme call prep
Single-threaded deals hide in plain sight. Ask who hasn’t been on a call yet.
Ask Gong about the Acme account. Has anyone from finance or procurement joined a call? If not, who did our champion say signs off?
Finance and procurement on Acme
Claude inherits your Gong permissions. It can’t see or change anything you couldn’t. These are the settings worth checking before a team rolls it out.
Claude can drive one tool when one rep asks. Arrows drives the whole team’s stack on every deal, with no prompt. Arrows connects to Gong directly and reads the full call transcript, even for a call that never syncs to your CRM.
Arrows is its own product, not part of Claude. Your reps can keep using Claude alongside it.
An Agent Architect connects your stack and sets what Arrows can do in each tool. Then Arrows does the follow-through on every deal, and your reps approve what matters.
Book an agent kickoffGongRead call transcripts
HubSpotDeal and contact updates
SalesforceNot used by this team
GmailFollow-up emails
GranolaRead meeting notesYes. Gong has an official MCP server at https://mcp.gong.io/mcp, with native integrations for Claude, ChatGPT, and Microsoft Copilot. It’s available on any Gong plan, and a Gong tech admin sets it up.
A Gong tech admin creates an MCP server integration in Admin center (Settings, then MCP under Ecosystem), with the redirect URI https://claude.ai/api/mcp/auth_callback and Personal access. Each rep then adds a custom connector in Claude with the Gong server URL and the integration’s credentials, and signs in.
Not as of October 2026. Gong connects as a custom connector instead. Once it’s connected it works the same way as a directory connector.
Claude can use three read-only tools: ask account, ask deal, and generate brief, which returns key themes, stakeholders, risks, and next steps. It can’t create, update, or delete anything in Gong, and private calls are excluded.
Not as raw transcripts through the MCP server. Claude gets answers and briefs that Gong builds from your calls. Arrows reads full transcripts from Gong directly.
A Gong tech admin. Each rep who connects needs a paid Gong seat, and Collaborator accounts can’t connect.
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