Customer stories
See how other teams use Arrows to help customers be successful at every stage of their journey.
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Creating healthier, happier customers with processes that will scale
Head of Customer Experience, Con Cirillo, built processes that enable his team and the company to scale
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Reducing time-to-value by enabling customers to make progress themselves
RBP Co-CEO, Allison Howe reduced onboarding time from more than a month to just a couple of days
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Building a single source of truth for everything related to onboarding & implementation
Director of Customer Success, Hardik Patel, helps guide customers during implementation, onboarding, and activation
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Reducing customers’ time-to-onboarded more than 50%
Account executive, Matthew Watters, reduced customers’ onboarding time with shared action plans
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Switching from Trello to Arrows
Hillary Engelman, Customer Success Team Lead, streamlined their complex customer onboarding process
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Loved by teams running on HubSpot
At Arrows we believe the best customers are happy, successful customers, and who doesn't want more of those.
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Who doesn’t love to cross tasks off a list? We have been lucky enough to be guided on our Arrows journey by the Head of Customer Service and he has been such an encouraging and supportive business partner. 5 gold stars!
Maura ChristopoulosOnboarding Specialist at Carro -
Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey. Consolidate all data silo tools you currently have to just HubSpot + Arrows.
Anthony BendasCOO at Level Effect
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Visibility into how far along our customers are making it in their onboarding and the ease of piping info directly into properties in HubSpot has streamlined our onboarding process and made it easier on our team!
John LafiriraDirector of Customer Success at JumboWe've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. Using this plugin to tie Arrows into our deal and onboarding workflows in HubSpot makes it that much easier to standardize processes that we know get results. A great team always makes a great platform more powerful, and Arrows has just that.
Andrew RohmanHead of Customer Success at Knapsack
You know how time gets broken up into B.C. and A.D.? That's like my life before and after Arrows. Arrows feels simple and clear for customers to use, and was really easy for our onboarding team to adopt as they don't have to change their workflow or leave HubSpot.
Con CirilloHead of Customer Experience at CarroThe design is very clean and it's easy to set up. Integrating with HubSpot was straightforward. The ability to share a link to the plan without any additional setup for the customer is great and is especially important for customers who are not tech-savvy.
Chanelle StattiOnboarding Manager at BluePallet