Resources

Strategies, tools, and workflows that help sales and onboarding teams thrive. Learn how to keep deals moving, create a smooth handoff, and set customers up for success.
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Blog
Choosing the Right HubSpot Object for Customer Onboarding

Understand which HubSpot object is the best fit for you, whether it's deals, tickets, or custom objects. We'll help you make the right choice to streamline your onboarding process.

Kim Hacker
•
3 minutes
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Blog
HubSpot chooses Arrows to power its global customer onboarding program

Daniel Zarick
•
4 minutes
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Blog
Nobody Told You? Project Management Tools Aren't For Customer Onboarding

We'll explore why the same tool that works so well to move projects along internally becomes a disaster when you start inviting your customers to it. Project management tools are not built for customer onboarding.

Shareil Nariman
•
6 minutes
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Resources

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Blog
Why Time To Value Can Be a Deadly Onboarding Metric
Stuart Balcombe
•
3 minutes
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Newsletter
How Customer Onboarding Helps You Earn The Right To Grow
Stuart Balcombe
•
5 minutes
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Producing Successful Customers at Scale with Dan Ennis from Monday.com
Stuart Balcombe
•
30 minutes
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Newsletter
Happy Customers vs Making Customers Happy 😀
Stuart Balcombe
•
4 minutes
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Putting Customers at the Center with Maranda Dziekonski
Stuart Balcombe
•
27 minutes
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Newsletter
Why Use Mutual Action Plans For Customer Onboarding
Stuart Balcombe
•
3 minutes
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Blog
Why Customer Success Is Defined By The Customer
Stuart Balcombe
•
3 minutes
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Blog
How To Scale Your Onboarding Program With Webinars
Shareil Nariman
•
10 minutes
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Blog
SaaS Customer Success: A Guide To Getting It Right
Shareil Nariman
•
21 minutes
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Blog
The Optimal Customer Success Team Structure [+ Org Chart]
Shareil Nariman
•
8 minutes
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Newsletter
How Mo McKibben Built One Big Team In Service Of Customers
Stuart Balcombe
•
3 minutes
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Blog
Net Dollar Retention (NDR): Everything You Need To Know [2025]
Shareil Nariman
•
6 minutes
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