Resources

Strategies, tools, and workflows that help sales and onboarding teams thrive. Learn how to keep deals moving, create a smooth handoff, and set customers up for success.
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Blog
Choosing the Right HubSpot Object for Customer Onboarding

Understand which HubSpot object is the best fit for you, whether it's deals, tickets, or custom objects. We'll help you make the right choice to streamline your onboarding process.

Kim Hacker
•
3 minutes
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Blog
HubSpot chooses Arrows to power its global customer onboarding program

Daniel Zarick
•
4 minutes
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Blog
Nobody Told You? Project Management Tools Aren't For Customer Onboarding

We'll explore why the same tool that works so well to move projects along internally becomes a disaster when you start inviting your customers to it. Project management tools are not built for customer onboarding.

Shareil Nariman
•
6 minutes
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Resources

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Blog
Knowing when to use "How To"​ versus "Why To"​ content
Shareil Nariman
•
5 minutes
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Blog
How To Build a Map of Your Customer Success Journey (Step-by-Step)
Shareil Nariman
•
12 minutes
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Blog
The Art of Great Customer Onboarding Emails (+ 7 Templates and Examples)
Shareil Nariman
•
18 minutes
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Blog
Prevent These Top 7 Reasons That Customers Churn
Kim Hacker
•
11 minutes
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Blog
16 Customer Onboarding Metrics That Measure the Effectiveness of Your Program
Shareil Nariman
•
16 minutes
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Blog
Measuring Time to Value (TTV) to Improve The Customer Onboarding Experience
Daniel Zarick
•
15 minutes
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Blog
We raised a $2.75 million seed round to build Arrows
Daniel Zarick
•
6 minutes
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Blog
What to do during your first 100 days as a CSM
Benedict Fritz
•
3 minutes
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Blog
The 5 Key Ingredients of a Success Plan
Benedict Fritz
•
7 minutes
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Blog
High-Touch vs. Low-Touch Onboarding: Choose both for the best customer experience
Kim Hacker
•
11 minutes
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Blog
Customer Onboarding: The Sales Problem You Didn't Know You Had
Daniel Zarick
•
6 minutes
Read more
Blog
Nobody Told You? Project Management Tools Aren't For Customer Onboarding
Shareil Nariman
•
6 minutes
Read more
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