MCP connector · Customer success

AI sales agents that check Pylon issues on every account

Arrows connects to Pylon as an MCP connector, so its agents can search issues and accounts, and create or update them. Before a renewal or expansion call, it checks what support issues the account has. When a customer reports a problem on a call, it can log the issue for your support team.

Book an agent kickoff

How Arrows works with Pylon

  • When the renewal call is on Google Calendar for next week

    Pull the account’s open Pylon issues into the pre-call brief

    WorkingBrief readyRuns on its own

  • 90 days before each renewal

    Check Pylon for this quarter’s issues at the account and add the risk to the renewal gameplan

    WorkingGameplan updatedRuns on its own

  • When the customer reports a bug on a Gong expansion call

    Create a Pylon issue with what they described

    WorkingIssue createdRuns on its own

  • When a rep approves moving the HubSpot deal to Closed won

    Update the account in Pylon with the new contacts

    WorkingAccount updatedRuns on its own

You decide what runs on its own

Every Pylon action has its own setting. Internal work can run on its own. Anything a buyer would see can wait for a rep.

  • Allow Arrows does the work and logs the activity on the deal.
  • Ask first Arrows finishes the work, then waits for a rep to approve.
  • Off Arrows stays out of that tool.
PylonExample settings
  • Search issues
  • Read issues and messages
  • Read accounts and contacts
  • Create issues
  • Update issues and accounts

How Arrows connects to Pylon

  1. In Arrows, open Connectors, then Marketplace, and choose Pylon.
  2. Click Connect and sign in to Pylon.
  3. Pick Off, Ask first, or Allow for each action. Your playbook can use it right away.

More customer success integrations

See all integrations →
Agent kickoff

Every tool. Every deal. No prompts.

An Agent Architect connects your stack and sets what Arrows can do in each tool. Then Arrows does the follow-through on every deal, and your reps approve what matters.

Book an agent kickoff

What happens on your agent kickoff:

  • We learn how your team works its deals today
  • We build your playbook from how your team already sells
  • We connect your CRM, email, calendar and call recorder
  • Agents start working your open deals, often on the same call