MCP connector · Customer success

AI sales agents that read Intercom before every customer call

Arrows connects to Intercom as an MCP connector, so its agents can search your conversations and contacts. Before a renewal or expansion call, it checks what support issues the account has, so your rep isn’t surprised. It only reads, so nothing changes in Intercom.

Book an agent kickoff

How Arrows works with Intercom

  • When the renewal call is on Google Calendar for next week

    Search Intercom for the account’s recent conversations and add open issues to the pre-call brief

    WorkingBrief readyRuns on its own

  • 60 days before each renewal

    Check Intercom for unresolved complaints at the account and add them to the renewal gameplan as risks

    WorkingRisk flaggedRuns on its own

  • When the customer mentions a support ticket that’s still open on a Gong call

    Find the conversation in Intercom and add its status to the follow-up draft

    WorkingDraft readyRuns on its own

  • When your champion says in a Gmail reply that their team is frustrated

    Pull the account’s recent Intercom conversations into the gameplan and draft a reply in Gmail

    WorkingDraft readyRuns on its own

You decide what runs on its own

Every Intercom action has its own setting. Internal work can run on its own. Anything a buyer would see can wait for a rep.

  • Allow Arrows does the work and logs the activity on the deal.
  • Ask first Arrows finishes the work, then waits for a rep to approve.
  • Off Arrows stays out of that tool.
IntercomExample settings
  • Search conversations
  • Read conversations
  • Search contacts
  • Read contacts

How Arrows connects to Intercom

  1. In Arrows, open Connectors, then Marketplace, and choose Intercom.
  2. Click Connect and sign in to Intercom.
  3. Pick Off, Ask first, or Allow for each action. Your playbook can use it right away.

More customer success integrations

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Agent kickoff

Every tool. Every deal. No prompts.

An Agent Architect connects your stack and sets what Arrows can do in each tool. Then Arrows does the follow-through on every deal, and your reps approve what matters.

Book an agent kickoff

What happens on your agent kickoff:

  • We learn how your team works its deals today
  • We build your playbook from how your team already sells
  • We connect your CRM, email, calendar and call recorder
  • Agents start working your open deals, often on the same call