MCP connector · Customer success

AI sales agents that check Gainsight health before every renewal

Arrows connects to Gainsight as an MCP connector, so its agents can read account health, relationships, and risk signals from Staircase AI. Before a renewal or expansion call, it checks how the account is doing and who’s engaged. It only reads, so nothing changes in Gainsight.

Book an agent kickoff

How Arrows works with Gainsight

  • When the renewal call is on Google Calendar for next week

    Check account health and risk signals in Gainsight and add them to the pre-call brief

    WorkingBrief readyRuns on its own

  • When an expansion call is on Google Calendar for Thursday

    Pull who’s engaged at the account from Gainsight into the pre-call brief

    WorkingBrief readyRuns on its own

  • 90 days before each renewal

    Check Gainsight for risk signals at the account and add them to the renewal gameplan

    WorkingGameplan updatedRuns on its own

  • A rep asks Arrows who to bring into the renewal conversation

    Check Gainsight for the most engaged people at the account and add them to the gameplan

    WorkingGameplan updatedRuns on its own

You decide what runs on its own

Every Gainsight action has its own setting. Internal work can run on its own. Anything a buyer would see can wait for a rep.

  • Allow Arrows does the work and logs the activity on the deal.
  • Ask first Arrows finishes the work, then waits for a rep to approve.
  • Off Arrows stays out of that tool.
GainsightExample settings
  • Read account health
  • Read relationships
  • Read risk signals
  • Read the evidence behind a signal

How Arrows connects to Gainsight

  1. In Arrows, open Connectors, then Marketplace, and choose Gainsight.
  2. Click Connect and sign in to Gainsight.
  3. Pick Off, Ask first, or Allow for each action. Your playbook can use it right away.

More customer success integrations

See all integrations →
Agent kickoff

Every tool. Every deal. No prompts.

An Agent Architect connects your stack and sets what Arrows can do in each tool. Then Arrows does the follow-through on every deal, and your reps approve what matters.

Book an agent kickoff

What happens on your agent kickoff:

  • We learn how your team works its deals today
  • We build your playbook from how your team already sells
  • We connect your CRM, email, calendar and call recorder
  • Agents start working your open deals, often on the same call