Collect customer feedback at the end of your onboarding process

Steal this Arrows task example to ask customers to leave feedback about your onboarding process so you can continue to learn and iterate

Use this template in Arrows
Collect customer feedback at the end of your onboarding process
👇  Download our 7 best playbooks for running customer success in HubSpot.
Made by
Arrows
Category
Onboarding
Type
Arrows Tasks
Tools used
Arrows

Steal this cheat sheet to run CS in HubSpot

Not sure where to start? Download the 7 playbooks you need to scale across the customer journey.


You'll also be subscribed to our newsletter, which includes new posts added to The Vault.

If you're involved in your company's customer onboarding process, you know that it's always evolving (and it always should be). One of the best ways to learn about how to improve is to ask your customers directly.

In this example, we've created an optional task at the end of our Arrows onboarding plan to collect feedback from our customers.

🌟 Bonus tip: since you're setting these forms up in Arrows, you can automatically sync your form responses to HubSpot which can then be used to build customer health scores!

Steal this Arrows task setup:

Task type: Form

Task title: Tell us how we did

Task description:

Now that onboarding's complete, we'd love to hear about your experience so we can learn how to improve.

Steal this cheat sheet for running customer success in HubSpot

Not sure where to start? Download the 7 playbooks you need to scale across the customer journey.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.