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Automatically create a renewal deal in HubSpot

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Made by
Arrows
Category
Customer Success
Type
HubSpot Tips
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HubSpot Workflows
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Tools used
HubSpot
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70-80% of revenue comes after the initial sale 🤯

Yet, so many companies spend much more time thinking about closing new customers than ensuring their existing ones renew and expand.

Especially as sales pipelines slow down, and budgets get tighter – building a clear process to effectively drive renewals will become a powerful growth lever for companies that are invested in making their customers successful.

Here are the steps to automatically create a new renewal deal when a sales deal gets moved to Closed Won

🌟 Note: in order to set up this workflow, you'll first want to make sure you've set up a renewal pipeline and the necessary renewals deal properties. If you haven't done that yet, you can follow these steps:

Here's how it works:

1. Trigger the deal-based workflow when the Deal stage is equal to Closed won

2. Set up an IF/THEN branch to check that all the data is ready

3. Create a new deal in the renewal pipeline with a close date 365 days out (assuming an annual contract) and the appropriate renewal amount.
  • Set the name to be {Deal Name} - Year 1
  • Copy critical information about the account to the new deal. Eg Success Metrics, Decision Makers, Account Preferences
  • Set the value of a “Renewal Year” property to 1
  • Update the “Renewal Date” and “Renewal Amount” properties on the company record to increase visibility for all team members interacting with the account
  • Set the Renewal Year Type to "Odd"

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Deliver a white-glove experience for every buyer with Arrows.

Within minutes of receiving their first Arrows sales room, a prospect responded: 'Love the shared workspace format. Very efficient for storing all relevant info specifically for us.'

Evan Friedkin

Head of Business Development, Roobrik