Live Workshop

How to Proactively Drive Retention in a Downturn —with Driveway

This workshop is complete. View the recording:

Customer Journey Graph
Your lovely hosts
Harrison Johnson Headshot
Harrison Johnson
Co-CEO, Driveway
Stuart Balcombe Headshot
Stuart Balcombe
Head of Growth, Arrows

What you'll learn

Paying customers who don’t receive value are the ultimate churn risk...especially as companies tighten their budgets in uncertain markets.

The good news…there are steps you can take to proactively drive retention and reduce churn long before a customer becomes an "at risk" renewal.

We'll be joined for this session by our friends at Driveway who bring a ton of experience helping companies like Zapier, HubSpot, and Tesla drive adoption and minimize team training time.

In 60-minutes we’ll show, not just tell, how you can proactively drive retention by focusing on adoption long before the renewal date.

Here's what you’ll walk away with:

→ A step-by-step guide to effect product walkthroughs
→ A starter template for high-touch customers
→ A scorecard to evaluate your current experience

This workshop is complete. View the replay here: