Confirm your customer's goals during onboarding

Steal this Arrows task example to make sure you're understanding your customer's goals at the beginning of your onboarding process

Use this template in Arrows

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Confirm your customer's goals during onboarding
Made by
Arrows
Category
Onboarding
Type
Arrows Tasks
Tools used
Arrows

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The beginning of your onboarding process is an important opportunity for you to align around the reasons your customers chose to move forward with your product.

By asking about their primary goals early on, you can ensure that you start off on the right foot, with a clear understanding of exactly what they're aiming to achieve.

PS once you've got the answer to this question in Arrows, sync that response back to HubSpot to keep all your customer data in one place.

Steal this Arrows task setup:

Task type: Form

Task title: Confirm your goals

Task description:

Use the form below to tell us your goals!

This will ensure we stay aligned on those outcomes throughout your onboarding process.

Steal this cheat sheet for running customer success in HubSpot

Not sure where to start? Download the 7 playbooks you need to scale across the customer journey.

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