Arrows list of Subprocessors

To support delivery of our Services, Arrows Software Inc. may engage and use data processors with access to certain Customer Data (each a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined will have the meaning set forth in the Arrows Terms of Service or superseding written agreement between Customer and Arrows (the “Agreement”).

Third Parties

Arrows currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Arrows performs diligence to evaluate their security, privacy, and confidentiality practices.

• Heroku
  Purpose: Application hosting
  Location: USA
• HubSpot
  Purpose: CRM and email marketing
  Location: USA
• Amazon Web Services (customer optional)
  Purpose: Customer file hosting
  Location: USA
• Grain (customer optional)
  Purpose: Support recordings
  Location: USA
• Sentry
  Purpose: Application error tracking
  Location: USA
• June
  Purpose: Product analytics
  Location: EU
• Hightouch
  Purpose: Data ETL tool
  Location: USA
• Slack
  Purpose: Internal communication
  Location: USA
• Segment
  Purpose: Product analytics
  Location: USA
• HotJar
  Purpose: Product analytics
  Location: Ireland
• Google Workspace / GSuite
  Purpose: Email communications
  Location: USA
• Google Analytics
  Purpose: Marketing analytics
  Location: USA
• Postmark
  Purpose: Application  email service
  Location: USA
• Solarwinds Papertrail
  Purpose: Application logging
  Location: USA

Updates

As Arrows’s business grows and evolves, the Subprocessors used to deliver our Service may change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here.

Contact Us

If you have any questions about this list of subprocessors, please contact us at help@arrows.to.